Ordering a sublimation system means that you’re going to get basically the same thing – a printer, some ink, some paper, maybe some practice fabric, maybe some blanks, but the essentials won’t vary all that much. Prices may vary some, depending on where and when you’re buying, but they most likely won’t be all that different from place to place. Really, when you’re purchasing a sublimation system, it’s about the intangible extras, the things you can’t really see or touch, but which can make your shopping experience, and your subsequent sublimation experience, good or bad. Since some of you reading this may not be entirely familiar with Enmart, I thought I’d take a minute to point out the extras that EnMart can offer to those buying a sublimation system.
Knowledge – EnMart has been involved in inkjet sublimation practically since inkjet sublimation has existed. Our parent company, Ensign Emblem, worked to bring inkjet sublimation to industrial laundries. Ensign Emblem also does production sublimation, primarily patches, for customers of both Ensign and EnMart. We understand sublimation. We’ve done it for years, and all the knowledge and expertise we’ve gained is now available to our EnMart customers. If you have questions about sublimation, and want answers from people who’ve actually sublimated goods in a production setting, you want to talk to us.
Support – The same techs that support our in-house sublimation would be the ones who would support your sublimation efforts if you purchased a system from EnMart. Our techs are experienced at keeping sublimation systems running on a continual basis. Our support is available during East Coast business hours, but our techs also often answer questions submitted via e-mail in the hours when the company is closed. We do our best to make sure our customers get a rapid response when they have issues.
Speed – When you’re on a deadline, getting goods quickly is vital. At EnMart, most orders for in stock goods will ship same day if ordered by 2 p.m. Eastern Standard Time. We are also a one or two day ground shipment away for almost half the country. Don’t wait days for your order to ship – order from EnMart and get your items when you need them.
Minimums – Other than a $25 minimum order requirement, which can be met with a combination of any items in the store, EnMart doesn’t have minimum requirements. Want to order one mug, cutting board or ink cartridge? Go right ahead. As long as you meet the $25 minimum order requirement, you can purchase one of everything we have in stock if that’s what you want to do.
Customer Service – A friendly voice on the other end of the phone when you have a problem or question can be invaluable. EnMart’s customer service staff is dedicated to providing fast, efficient service, while also being friendly and approachable. We make an effort to get to know our customers and remember their preferences. A supply company and a customer service rep that knows your company can be a valuable source of support and advice.