Whether you’re just starting out or encounter a problem with a system you’ve had for years, everyone knows that good tech support can be a huge help and bad tech support can doom you to hours on the phone with people who don’t know what they’re doing. When you’re buying a ChromaBlast or sublimation system from someone, in addition to looking at packages and price, you should also consider the type and amount of tech support that’s being offered. The level of experience of those offering the tech support matters too, so be sure to ask.
At EnMart, our technical support comes from two places. One is Sawgrass Ink. There are times when we will refer people to Sawgrass Tech support especially if the problem or question involves ink or driver issues. Since Sawgrass created those products they are, in some cases, better positioned to help solve problems than EnMart would be. Our goal is always to provide the speediest and easiest resolution to customer concerns that we can, and sometimes that means referring our customers to the people best suited to solve their problem.
The other option for tech support from EnMart is our own in house tech department. EnMart’s parent company, Ensign Emblem, was the company that brought inkjet sublimation to industrial laundries, so we’ve had years of experience with sublimation. We have, over the years, encountered a great many of the problems that our customers may see as they work with their systems. We’re familiar with color matching, heads clogging, ghosting, paper issues, printer issues and those little odd issues that sometimes crop up and no one knows why. Bill and Tom are knowledgeable and ready to help. If you purchased a system for us and are having problems, feel free to contact us and we’ll put you in touch with our tech guys who will be happy to help.