Since we’ve sold a lot of sublimation systems in the past month, I thought today would be a good day to do a sort of resource round-up post. There are some questions that we get asked quite frequently, so I wanted to put the answers all together in one place. Please keep in mind you can always call us for assistance, and we’ll be glad to help, but if we’re not available for some reason, here are some other places that can be accessed 24/7.
Question 1: How do I set up my printer? – Although we include instructions with each system we sell, this is a question we get a lot. If you need assistance with setting up your printer, one great resource is the installation/setup videos that Sawgrass Ink offers. You can access these videos at any time on their website, and they walk you through the process of installation. If you’re confused about how to get things going, these videos should help.
Question 2: Where can I find templates? – I’ve written a couple of posts about where to find sublimation templates. One was called, appropriately enough Sublimation Templates. This contains links to templates for the blanks that we sell.
Question 3: Where can I get MSDS sheets for the ink I use? – Sawgrass has made MSDS sheets available on their website. You can find MSDS sheets for ChromaBlast and for both SubliJet IQ and SubliJet R on that site.
Question 4: I use a Sawgrass Ink that isn’t listed on your website, can I still buy it from you? – One of our scheduled website upgrades for the year is to update the listings of the Sawgrass inks that we sell. Until that time, however, you can simply call us if you’re looking for an ink that isn’t listed on our website. We will be happy to assist you with your order.
Question 5: I need a guidebook or something to help me get started. Where can I get one? – Sawgrass created a great beginning guide to sublimation called Sublimation 101. You can download a copy of the guide from our website. To get a preview of what’s in the guide, please read this post.
As always, we want everyone to remember that EnMart is ready and eager to help you with your sublimation and ChromaBlast questions. Please feel free to contact us at any time if you need assistance.