There are a lot of companies out there saying they provide great customer service. It’s practically a Marketing touchstone and it’s become so routine that some people, when seeing such claim, probably roll their eyes and discount what’s being said immediately. The reality is that the only way to know if a company offers top notch customer service is to become just that, a customer. It is actions, not words, that tell the real story.
At EnMart, we not only make the claim that we have great customer service, we pride ourselves on providing that superior service to every customer on every order. Providing a superior customer experience has always been one of the cornerstones of Ensign Emblem’s business model. Since Ensign is the parent company of EnMart, that commitment to customer service also extends to us. We believe every customer, from the owner of a one printer who is just starting out to the company that has multiple printers and does business around the clock, deserves the same level of care and attention. Our business is to help your business grow. We do that by offering quality supplies at reasonable prices and by listening when our customers tell us what they want and need.
We know that listening to your customers is a core component of any good customer service program. We can’t provide the services and products you want if we don’t know what they are. That’s why our employees, including myself, visit and contribute to forums. That’s why we’re on Facebook and Twitter. That’s why our customer service staff calls sublimation and embroidery businesses to ask about how they do business and what we can do to help. That’s why, when an issue does occur, we work for an optimum solution for the customer, even if it means we lose a little on the deal.
Some of you may be reading this and rolling your eyes, thinking that it is all just another bunch of customer service patter. In today’s world, when talking about good customer service is often easier than providing it, cynicism should be expected when you read what appears to be yet another customer service promise. I could write a lot of words about how we mean what we say but I’ll simply say this instead.
Give us a try.
I’m confident you’ll find that what we say matches what we do.